Comments on: Do not eat at Nonna Lina

By: Claudia Johnson

Claudia Johnson — Mon, 29 Sep 2008 09:02:05 +0000

The food was amazing Friday night, pizza was excellent, the carpaccio amazing. Had a bottle of very smooth Italian sparking wine. Unfortunately the service was really slow, I had to ask twice how far our order was and my husband got the wrong order.

I’ll definately go again as they were really busy and I don’t like to think of myself us unreasonable.

By: JB

JB — Fri, 26 Sep 2008 08:35:23 +0000

My boyfriend has been raving about the best pizza he has ever eaten for weeks now, and last night, he decided to let me in on his secret and took me to Nonna Lina for supper.
The food really was excellent. Perhaps all meals dont appeal to everyone and that is understandable, but the prawn and penne in a creamy tomato sauce which i experienced last night was the best meal i’ve had in a long time!
We found the waiters to be friendly as well even though, the english wasnt as good with some of them. They score points for ambience aswell.

That said, i dont think Jonathan was wrong in airing his opinion. I’ve been the recipient of atrocious service many a time and just wanted to shout it from the rooftops. Bad comments are meant to meant to make business owners up their game, as after all, nothing is perfect. A graceful acceptance of constructive criticism should bring Nonna Lina that one step closer to perfection. Nevertheless, Thanks for a wonderful evening Nonna Lina :)

By: arbitraryuser

arbitraryuser — Thu, 25 Sep 2008 08:31:01 +0000

Hi Claudia,

I hope you have a great evening. Let us know how it goes.

By: Claudia Johnson

Claudia Johnson — Thu, 25 Sep 2008 08:09:08 +0000

I’m trying Nonna Lina for the first time tomorrow night and plan to have a great evening in icy Cape Town. I don’t usually run on other people’s opinions, so if the restaurant is as bad as a few of the comments above, then so be it. You live and learn!

By: arbitraryuser

arbitraryuser — Tue, 17 Jun 2008 06:34:44 +0000

Good to hear you had a great evening at Nonna Lina’s. Do you realise that your attempt at making the restaurant look good lost all credibility when you added that last line “Perhaps Antonello realises that an unhappy customer is not worth keeping.”?

By: jen and david

jen and david — Mon, 16 Jun 2008 19:53:44 +0000

We had a great evening at Nonna Lina’s, service was excellent and our rowdy table was wonderfully tolerated by staff and patrons alike. Antonello appears to be very loved by his regulars, the tables turned over several times during our meal, with happy customers coming and going all night. Perhaps Antonello realises that an unhappy customer is not worth keeping.

By: jen and david

jen and david — Sat, 14 Jun 2008 13:31:17 +0000

Yippeee, we’re going to Nonna Lina’s tonight, we’re expecting brilliance or disaster, either way we’re bound to have fun.

By: francesco

francesco — Sat, 07 Jun 2008 18:40:40 +0000

the power of the internet just swayed one more customer (and his friends) from trying out Nonna Lina this evening

the owner should have apologised and offered his customer to return for a free meal, or at least that free beer …

not only did he lose one customer never to return – but also new prospective customers like me who was swayed not by Jonathan’s experience or comments, but purely by the actions of the owner, despite my italian loyalties and memories of my own nonna

By: Duncan

Duncan — Sun, 17 Feb 2008 14:42:01 +0000

Antonello is clearly very arrogant and should maybe go back to Italy. His arrogance comes out in the way he treats his customers with very poor service. Living in Italy doesn’t help him to run a good Italian Restaurant! He needs to study customer relations. To use an English phrase ‘When in Rome do as the Romans do!’ so you need start to realise, Antonello, that you need to respect the country you live in. Treating customers badly will not help you! Rather than arguing with customers you need to learn a little humility and offer apology.

And yes, I was with Gavin so I clearly heard him say: “This is Africa” as his excuse for poor service.

Antonello needs to learn how to apologise to customers and offer better service.

By: Jono

Jono — Tue, 18 Dec 2007 09:15:30 +0000

Wow Antonello, you really are cantankerous and defensive!

You obviously have some loyal fans though.

I have to say that the one and only time I have ever been to Nonna Lina was for the meal that started this whole post – and I am sorry to have to admit that it was appalling, in every way.

Oh, and I have visited Italy – although I’m not really sure what that has to do with anything…